See also: How to create a stackshot (http://faq.pdfviewer.io/pdf-viewer-for-ios/how-to-create-a-stackshot)

The easiest way to contact us to report a bug or an issue is through the in-app Feedback section in the settings.

If the bug is UI or layout specific, send us a screenshot of how it looks and explain what you expect it to look like.

If the app crashes you can send us a crash report, and there are several ways how to do it. You can choose one of the following methods, preferably the most convenient for you.

How send a crash report:

Copying from device:

  • Open the settings app
  • Navigate to General > About > Diagnostics & Usage > Diagnostic & Usage Data
  • Locate the log for the crashed app. The logs will be named in the format: <AppName>-<DateTime>-<DeviceName>
  • Select the desired log. Then, using the text selection UI select the entire text of the log. Once the text is selected, tap "Copy"
  • Paste the copied text into our in-app Feedback section

Syncing with iTunes:

  • Sync your device with iTunes on your desktop
  • After syncing, look for crash logs in the correct directory. See below for a list of directories for each operating system.
  • In this directory, look for files starting with "Viewer".
  • Send us the log via Intercom

Path for each operating system:

  • macOS: ~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME> (Please note that the "Library" folder is hidden by default, so you have to make it visible first)
  • Windows ¬†XP: C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>
  • Windows Vista and later: C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

Using the Xcode Organizer:

  • Go to Window > Devices ("Devices and Simulators" as of Xcode 9)
  • Select your device from the list on the left
  • Tap on "View Device Logs"
  • Search for the process name "Viewer"
  • Copy the log and send it to us via Intercom
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