PDF Viewer uses Apple Files App Interface to show files and folders, both local files, iCloud and 3rd-party Cloud Storage Providers such as Dropbox, OneDrive, Google Drive or Box. (Since PDF Viewer 2.1 and iOS 11 or newer)

If you experience issues with file syncing, problems with downloading or uploading files, please reach out to your Cloud Storage Provider and ask for support.

PDF Viewer can only change the color and add icons to the existing Apple Files interface - we do not have control over other details, and unfortunately are unable to help with specific file transfer issues.

Box: https://community.box.com/t5/Contact-Support/ct-p/BoxSupport
Google Drive: https://productforums.google.com/forum/#!forum/drive
Egnyte: https://helpdesk.egnyte.com/hc/en-us/requests/new

If you are experiencing these problems with a particular file provider, we recommend copying or moving your files to your local storage (for example “On My iPad”) or to iCloud instead.

You can temporarily copy the files into the local storage of PDF Viewer or iCloud while you are working on them, and then export them back into the preferred cloud storage when you finish editing, like so:

  1. Open the document you want to edit
  2. From the top toolbar, select the Export button, which looks like this:

   3. Tap “Export”  at the bottom of the window
   4. Select either “On My iPad” or “iCloud Drive” as your location. Then tap “Add” on the top right
   5. Once you are finished editing the document, you can export it back into your external cloud storage using the same steps

Did this answer your question?